|Senior Consulting Engineer|
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|Title:||Senior Consulting Engineer|
Nexus is passionate about our belief in the power of advanced technologies to help organizations Connect, Collaborate, and Create. We deliver complex end-to-end technology solutions based on five distinct yet complementary practices: collaboration, data center, borderless networks, business video, and managed services. Nexus partners with industry leaders Cisco, EMC, VMware, NetApp, Microsoft,and NEC to provide our clients with customized, purpose-built converged technology solutions. A 20-time Cisco partner award winner, we recently also received our 12th consecutive Cisco Gold Star of Excellence for Customer Satisfaction, cementing our status as an industry leader. At Nexus, our people make the difference – we have an unwavering commitment to our customers, our partners, and most of all, our associates. Join our team.
The Senior Consulting Engineer is responsible for assessing, planning, designing, integrating and installing networks for both large enterprise clients as well as small corporate networks.
Essential Duties/Responsibilities (include but are not limited to):
•Timely and technically-assured installation of complex systems, include CISCO, software, hardware, and cabling on clients premise for all provisioning order types
•Timely and technically-assured maintenance of software and hardware on clients premise as required
•Resolution of technical issues on client premise
•Report status/completion information at the end of each activity
Knowledge, Skills and Abilities:
•Candidates with a security background, must have five (5) plus years experience including three (3) plus years network security experience.
•Strong Cisco infrastructure skills required multiple firewall experience (PIX, ASA and Checkpoint). CISSP/CCSP preferred
•Extensive knowledge of network design, implementation & infrastructure
•Voice over IP experience with Cisco and Nortel products preferred
•Cisco IP Telephony experience (CallManager, IP-IVR/QM, Voice Gateways, Mid-level IP networking for LAN/WAN engineering) , IPCC Express or Enterprise, Unity & MeetingPlace
•Strong overall knowledge of Call Center space (inbound, outbound, email, chat,voicemail)
•Experience with queue options for routing to voicemail, informational mailboxes/scripts, real time and historical reporting, on demand monitoring and recording, the enhanced agent application and the supervisor desktop application
•Experience with advanced applications such as; prompt and collect “screen pops”, Skill based routing, expected wait time, priority queuing, IVR, XML parsing, HTTP triggers, eNotification services, TTS, vXML and ASR
•Candidates with a wireless background, should be well versed with solutions around Wireless Networking technologies.
•Prefer candidates who have acted as the lead or sole engineer on large, multi-site multi-platform systems.
•Ability to collaborate and work successfully with teams vital to the role.
•IPT WAN design experience a plus
•Excellent oral and written communication customer service skills required.
•Ability to travel as required by company; travel 5%-50% depending upon client installation
The person is this role must demonstrate the following:
•The ability to appear for work on time.
•The ability to accept constructive criticism.
•The ability to understand and follow work rules and procedures.
High School Diploma or equivalent work experience.
Cisco Certification preferred, such as CCNA, CCNP or higher
Nexus IS is an Equal Opportunity Employer and Drug-Free Workplace.